Refund and Return Policy
Thank you for shopping at Tshirt House. We are committed to providing you with the highest quality products and ensuring your complete satisfaction. In the event that you need to return or exchange an item, please review our Refund and Return Policy below:
- Returns and Exchanges Eligibility:
a. We accept returns and exchanges within 7 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, unwashed, and in the same condition as when you received it. It must also be in its original packaging with all tags and labels intact.
b. Personalized or customized items are not eligible for return or exchange unless they are defective or damaged.
- Returns and Exchanges Process:
a. To initiate a return or exchange, please contact our customer support team at [email@example.com] within the specified timeframe. Provide your order details and the reason for your return or exchange.
b. If your return or exchange is eligible, we will provide you with instructions on how to proceed.
c. You are responsible for the return shipping costs unless the item received is defective or damaged. We recommend using a trackable shipping method to ensure the safe return of the item.
d. Once we receive the returned item and verify its eligibility, we will process the refund or exchange within a reasonable timeframe.
a. If you are eligible for a refund, it will be issued to the original payment method used for the purchase.
b. Refunds are typically processed within 5-7 business days after we receive the returned item. However, the time it takes for the refund to reflect in your account may vary depending on your financial institution.
a. If you would like to exchange an item for a different size, color, or design, please contact our customer support team to check availability. Exchanges are subject to stock availability.
b. If the desired exchange item is not available, we will process a refund for the returned item as per our refund policy.
- Damaged or Defective Items:
a. In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. Provide detailed information and, if possible, include photographs of the damaged or defective area.
b. We will assess the situation and provide instructions on how to proceed. Depending on the circumstances, we may offer a replacement, exchange, or refund.
- Non-Returnable and Non-Refundable Items:
The following items are non-returnable and non-refundable:
a. Gift cards
b. Items marked as final sale or clearance
- Customer Support:
If you have any questions, concerns, or need assistance with your return or exchange, please contact our customer support team at [firstname.lastname@example.org]. We are here to help and will respond to your inquiries as soon as possible.
Please note that our Refund and Return Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.
Effective Date: [22/08/2023]
By making a purchase on our website, you acknowledge that you have read, understood, and agree to our Refund and Return Policy.